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Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require a new mould to be opened.
What is the typical lead time for orders?
Sample orders typically take 7-14 days, while mass production requires approximately 30-40 days.
Is there a Minimum Order Quantity (MOQ)?
We offer a low MOQ, and mixed product orders are available to meet your needs.
How are the goods shipped and what is the delivery time?
We usually ship via sea (approx. 20-30 days) or air (approx. 7 days).
Can I have my logo printed on the product?
Yes, please inform us formally before production and confirm the design based on our sample.
What kind of packaging do you use for safety?
All lamps are packed in 5-ply export cartons with strong paper board and foam, suitable for express delivery. Wooden crates are available at an additional cost.
Do you offer a warranty on your lighting products?
Yes, we provide a 2-year warranty for the lamp to ensure quality and reliability.