Q1: What are the available Trade Terms?
A1: We support Ex-work factory, FOB Guangzhou, FOB Shenzhen, and CIF terms.
Q2: How long is the product guarantee period?
A2: We provide a one-year quality warranty for our products.
Q3: What is the estimated production lead time?
A3: Typically 25-30 days upon receiving the deposit during normal seasons, and 30-40 days during peak periods.
Q4: What is the standard payment term?
A4: T/T or L/C at sight. A 30% deposit is required to start production, with the balance due before shipment.
Q5: How are products handled if damaged during shipping?
A5: Our shipping agency ensures goods safety. If damage occurs, they are responsible. For minor issues, we will provide assistance and compensate for damaged parts.
Q6: How are missing parts handled?
A6: If any small components are missing, we will dispatch replacements via DHL as soon as possible within one week.