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Frequently Asked Questions
Q1. When can I get the price?
We usually quote within 24 hours after we get your inquiry.
Q2. Are your samples free or do they require a cost?
It depends on the products. For low value products, we provide free samples with freight collect. For high value items, sample costs and freight apply, but can be returned after an order is placed.
Q3. What is your payment term?
We accept T/T 30% deposit and 70% balance before shipping.
Q4. Can you provide custom designs for packaging?
Yes, we can design packaging and carton boxes according to your requirements. Otherwise, we use our regular standard packing.
Q5. What is the lead time for mass production?
In off-peak season, it is within 25-30 days after deposit. In busy season, it is within 40-45 days. We aim to deliver goods as soon as possible.
Q6. Do you have any MOQ limit?
The standard MOQ is 1000pcs, though 1pc is available for sample checking.