❓ Frequently Asked Questions
Q: Can you customize products according to customer requirements?
A: Yes, we offer OEM/ODM services. We have a professional R&D team, and many of our customized items are best sellers both online and offline.
Q: Do you have patents on your products?
A: Yes, we hold patents for our product designs and technologies.
Q: Do you provide a warranty on your products?
A: Yes, we offer 1-year, 2-year, or 3-year warranties depending on the specific product category.
Q: How do you handle defective products?
A: We print the production date on every product. If any quality issues arise during the warranty period, we will provide a replacement or a refund.
Q: Can I obtain exclusive rights for a certain product?
A: Yes, we can customize products based on your requirements and sign an exclusivity agreement based on annual purchase quantities.
Q: Do you provide Dropshipping services?
A: Yes, for specific products, we can provide Dropshipping services. Please contact our sales team for more detailed information.