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Frequently Asked Questions
What certifications do your products have?
Our products are certified with ISO, CE, RoHS, AEO, and other international quality standards to ensure safety and reliability.
What is the Minimum Order Quantity (MOQ)?
MOQ varies by product, typically starting at 100pcs. For custom requests or smaller trial orders, please contact us for flexible solutions.
Do you provide OEM/ODM services?
Yes, we specialize in customization including logos, packaging, and branding tailored to your specific requirements.
What are the available shipping methods?
We offer sea freight, air freight, and express delivery (DHL, FedEx, etc.). Shipping costs are calculated based on volume, weight, and destination.
How do you handle quality assurance and warranties?
We implement strict QC processes. Products come with a 1-3 year warranty. In case of defects, we offer replacements or refunds upon verification.
What is the typical response time for inquiries?
Our team provides fluent support in multiple languages and typically replies to all inquiries within 24 hours (Monday to Friday).