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Frequently Asked Questions
Q1: Are you a manufacturer or trade company?
A: We are a professional manufacturer specializing in high-quality LED lighting solutions.
Q2: Can I have a sample order for LED light?
A: Yes, we welcome sample orders for testing and quality checking. Mixed samples are also acceptable.
Q3: What is the typical production lead time?
A: 5-7 days for sample orders, and 15-25 days for mass production depending on the order volume.
Q4: Do you support OEM and ODM services?
A: Yes, we provide full ODM and OEM support, including logo placement on products or packaging and customized label designs.
Q5: How do you handle defective products?
A: Our products are made under a strict quality control system with a defect rate below 0.2%. We offer a 5-year warranty; if defects occur, we provide replacement lights upon verification.
Q6: What are the shipping delivery times?
A: Express delivery takes 5-10 days globally. Sea freight typically takes 15-20 days to Australia and 35-45 days to the US and EU.