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Frequently Asked Questions
Can we customize products based on our market requirements?
Yes, we welcome customization. Please provide your detailed market demands, and we will discuss and propose the best solutions and suggestions for your specific needs.
What are the standard terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, the terms are a 30% deposit with full payment required before delivery.
What are the available delivery terms?
We accept various terms including EXW, FOB, and CIF. You can choose the option that is most convenient or cost-effective for your logistics.
How long does it take for samples and mass production?
Generally, samples take 5-7 days to complete. For bulk orders, the lead time is typically 10-25 days, depending on the total order quantity.
How are the goods packed for shipping?
Goods are generally packed in neutral cartons. For fragile items, we reinforce the packaging with wooden frames. Custom packaging requirements can also be accommodated.
How do you handle quality issues after sales?
If any issues arise, please take photos and send them to us. We will analyze the problem and provide a satisfactory solution within 24 hours of confirmation.