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Frequently Asked Questions
Can you provide free samples?
Yes, however, the courier fee should be shouldered by your side.
What is the lead time for orders?
Samples need 2-4 days, while mass production typically takes 25-30 working days depending on the order quantity.
Do you have any MOQ limits?
Yes, we have minimum order quantity requirements for different product categories.
What is your warranty policy?
We offer a 1-5 year warranty based on different price ranges. We replace products or accessories if damage is caused by quality issues.
Is it possible to print my logo on the LED products?
Yes, we provide OEM services including logo printing on the products.
How do you handle faulty products?
Our products have a strict quality control system with a defective rate under 0.3%. During the guarantee period, we will send replacements for any defective units.